LAST UPDATED ON JULY 15, 2022
What is Personal Information?
How Personal Information May Be Collected
We and our service providers may collect Personal Information in a variety of ways, including:
How Personal Information May be Used
We and our service providers may use Personal Information: To complete and fulfill your purchases, for example, to process your payments, grant you access to the Service, communicate with you regarding your subscription and use of the Service and provide you with related customer service.
How Personal Information May Be Disclosed
Your Personal Information may be disclosed:
We do not sell your Personal Information to third parties for their use in marketing their products and services to you, provided, however, we may provide your Personal Information to our Content Partners in order to carry out the goals and objectives of the underlying collaboration.
Other Information We May Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
We and our third-party service providers may collect Other Information in a variety of ways, including:
How We May Use and Disclose Other Information
We primarily use and disclose Other Information in order to better understand user preferences and trends, what users watch, what they like and dislike and why. This information informs our content strategy and pipeline in terms of presenters, topics and format, all in an effort to continually improve our programs, enhance the user experience and maximize the value of the overall offering to our audience. We may also use and disclose Other Information to third parties in connection with content development, marketing initiatives, surveys and publications, and other strategic initiatives.
If we are required to treat Other Information as Personal Information under applicable law, then we will use it as described in the “Personal Information” section above. In some instances, we may combine Other Information with Personal Information (such as combining your name with your zip code). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100 percent secure. Please also be aware that we use third-party service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us in accordance with the “Contact Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal Information We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving such administrative messages.
How you can access or change or delete your Personal Information
If you would like to request to review correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by writing to us at email@example.com or to Personal Information Request, Luminate, 4000 Bridgeway Blvd, Suite 401, Sausalito, CA 94965. In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).
If you agree to receive SMS messages from us and later wish to opt out, you may do so at any time by following the instructions in those messages.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
RESIDENTS OF CALIFORNIA
If you are a resident of California, please review these additional privacy disclosures, which summarize how we collect, use, and disclose information about you and explain your rights under California law.
We collect the following categories of personal information: identifiers, demographic information, commercial information, internet or other electronic network activity information, electronic, visual, or similar information, professional or employment-related information, education information, and inferences drawn about you. For examples of the precise data points we collect, please see the Personal Information and Other Information sections above. We collect this information for the business purposes described in the Personal Information and Other Information sections above.
California law requires that we provide transparency about Personal Information we “sell,” which for the purposes of the CCPA broadly means scenarios in which we have shared personal information with third parties in exchange for valuable consideration.
You have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may access the information we hold about you by logging into your Account. You may request deletion of your personal information by closing your account. If you need additional assistance accessing or deleting your personal information, you may email us at firstname.lastname@example.org, or please write to the following address: Luminate Attn: Director of Marketing Luminate, 4000 Bridgeway Blvd, Suite 401, Sausalito, CA 94965.
We will not discriminate against you if you exercise your rights under the CCPA. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Services.