What Client QuotientTM Offers
CQ™ is a GC-led initiative that offers a comprehensive training program for better client service, delivering actionable insights for law firm attorneys at every level.
What Client QuotientTM Offers
CQ™ is a GC-led initiative that offers a comprehensive training program for better client service, delivering actionable insights for law firm attorneys at every level.
Firsthand Insights, Straight from Your Clients
Dozens of GCs from companies of all sizes and stages provide a behind-the-scenes look at how they want to engage with outside counsel, sharing actionable insights and tips to help law firms deliver outsized value.
Learn How to Grow Your Business
Discover how to build and nurture client relationships by developing the skills needed to become a trusted, long-term strategic partner.
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Practical Strategies for How to Better Serve Your Clients
A comprehensive curriculum designed to help law firm attorneys at all levels sharpen the soft skills that are critical to achieving client service excellence.
The Gold Standard of CLE Credit
CQ™ is the first program of its kind, providing insider perspectives to level up your client service and grow your book of business while also delivering CLE credits.
Meet the Faculty
Dozens of industry-leading GCs share honest insights, actionable strategies, and forward-thinking guidance to help law firms better serve their clients and build lasting business relationships.
Curriculum Overview
- 6 EPISODES
Delivering Outsized Client Value
A unique series focused on the skills and strategies that differentiate great outside counsel from the pack. Hear directly from GCs about how to deliver practical, business-focused advice, build trust, deliver greater strategic value, and consistently exceed client expectations.
Topics:
Client-Centric Mindset,
Staffing Best Practices,
Cost Predictability,
Actionable Advice,
Business Solutions,
Market Intelligence,
Risk Calibration,
Learning the Business
Speakers:
+6
- 5 EPISODES
Business Development Essentials
An invaluable series designed to help law firm professionals deepen client relationships, expand the scope of their engagements, and win new business. Learn directly from GCs as to what they expect from outside counsel, what makes them choose one over another, and how you can stand out as their go-to advisor.
Topics:
Value Delivery,
Strategic Insights,
Trust Building,
Client Pitches,
Off-the-Clock Engagement,
Investing in Relationship,
Managing Specialists,
Billing Best Practices,
Client Alerts
Speakers:
+8
- 5 EPISODES
The Pursuit of Client Service Excellence
An educational series that explores what exceptional client service looks like in today’s complicated legal market. Gain insights from GCs on how to earn trust, avoid common missteps, and deliver unique value in a rapidly-evolving landscape driven by innovations in AI and business models.
Topics:
Relationship Management,
Proactive Engagement,
Responsiveness and Availability,
Staffing Best Practices,
Associate Engagement,
Legal Technology,
Contextualized Advice
Speakers:
+3
Clients Are Talking. Is Your Firm Listening?
The CQTM Factor
What does excellent client service look like and who should define it? Clients should. Yet, without clear communication from those they support, law firms are left guessing, and the result is business as usual. CQ™ is designed to open up that conversation and level up the practice of law as a client-service business.
Dozens of GCs and CLOs have stepped forward to lead this effort, offering candid insights on the type of service they expect, where law firms are underperforming, actionable ways they can improve, and much more. These aren't just process points—these are the overlooked soft skills and insider perspectives that define exceptional client service. That's the CQ™ advantage.
The law firm model is under immense pressure, with ever-increasing hourly rates and innovative new technologies driving heightened client expectations and scrutiny. For the law firm attorneys that embrace and incorporate the CQ™ guidance into their practices, the outcome is clear: happier clients, stronger relationships, and increased business. This is the opportunity you’ve been waiting for.
