What Client QuotientTM Offers
A client-led initiative, CQ™ offers a comprehensive, structured training curriculum designed to deliver actionable insights at every level.
What Client QuotientTM Offers
A client-led initiative, CQ™ offers a comprehensive, structured training curriculum designed to deliver actionable insights at every level.
Firsthand Insights, Straight from the GC
Dozens of GCs from companies of all sizes and stages share their insights in an effort to help law firms excel in client service and deliver outsized value.
Learn How to Grow Your Business
Discover how to build and nurture client relationships by developing the skills needed to become a trusted, long-term strategic partner.
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Practical Strategies for How to Better Serve Your Clients
A comprehensive curriculum designed to help attorneys at all levels sharpen the soft skills that are critical to achieving client service excellence.
The Gold Standard of CLE Credit
CQ™ is the first CLE curriculum of its kind that provides credits while teaching lawyers how to deliver exceptional service and outsized value to their clients.
Meet the Faculty
Dozens of industry-leading GCs share insights, strategies, and guidance to help law firms better serve clients and build lasting business relationships.
Elevate your Client QuotientTM with insights straight from the source. Available now with a Luminate+ Premium Plan.
The CQTM Factor
What does excellent client service look like and who should define it? Clients should. Yet, without clear communication from those they serve, law firms are left guessing, and the result is business as usual. CQ™ is designed to open up that conversation.
Dozens of general counsel have stepped forward to lead this effort, offering candid insights on the level of service they expect, where law firms are underperforming, and actionable ways they can improve. These aren't just legal strategies—these are the overlooked soft skills that define exceptional client service. That's the CQ™ advantage.
For the law firms that embrace this guidance and implement these insights, the outcome is clear: happier clients and stronger, more lucrative relationships. The opportunity to improve is right here. Why wouldn't you take it?
