Best Practices in Client Service
HOST: Deborah Farone
4 Episodes
Series Info
Join legal marketing luminary, Deborah Farone, for profound conversations with renowned academics, general counsel and visionaries about what makes for excellent client service and how attorneys can apply these learnings to their own organization. While we will hear real-world stories about those who do it well, we want to get to the real-world how-tos, to help you improve and win in the client service arena.
Deborah Farone
Strategic Marketing Consultant
Farone Advisors LLC
Guest Speakers
Victoria Reese
Global Practice Managing Partner
Heidrick & Struggles
Scott Westfahl
Professor
Harvard Law School
Pierre Gentin
General Counsel
McKinsey & Company
Lucy Lopez
Chief Legal Officer
SpencerStuart
Aarash Darroodi
General Counsel
Fender
Deborah Farone
Strategic Marketing Management Consultant
Farone Advisors
Jacob Parks
President
Profitable Ideas Exchange
Heather Nevitt
Editor-in-Chief
Corporate Counsel and Global Leaders in Law
Victoria Reese
Global Practice Managing Partner
Heidrick & Struggles
Scott Westfahl
Professor
Harvard Law School
Pierre Gentin
General Counsel
McKinsey & Company
Lucy Lopez
Chief Legal Officer
SpencerStuart
Aarash Darroodi
General Counsel
Fender
Deborah Farone
Strategic Marketing Management Consultant
Farone Advisors
Jacob Parks
President
Profitable Ideas Exchange
Heather Nevitt
Editor-in-Chief
Corporate Counsel and Global Leaders in Law
Episodes
PREVIEW | 5 MINUTES
Watch Scenes from Best Practices in Client Service
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
EPISODE 1 | 30 MINUTES
How to Super-Excel at Client Service
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Jacob Parks, President, Profitable Ideas Exchange
- Pierre Gentin, General Counsel, McKinsey & Company
EPISODE 2 | 30 MINUTES
Elevating the Brand of the In-House Legal Department
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Heather Nevitt, Editor-in-Chief, Corporate Counsel and Global Leaders in Law
- Lucy Lopez, Chief Legal Officer, SpencerStuart
EPISODE 3 | 60 MINUTES
The 3 Essentials: Networks, Relationships and Leadership
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Scott Westfahl, Professor, Harvard Law School
EPISODE 4 | 60 MINUTES
Strengthening the Legal Department's Role as a Strategic Business Partner
- Aarash Darroodi, General Counsel, Fender
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Victoria Reese, Global Practice Managing Partner, Heidrick & Struggles
Arkansas, Colorado, Georgia, Missouri, New Jersey, Pennsylvania and Utah
Several of our programs are 30 minutes in duration, however, the states above do not accept 30-minute programs for CLE credit. For the benefit of lawyers in these states, we have packaged together our 30-minute programs to meet the one-hour minimum threshold required in these states. If you are licensed in one of these states (even if you are also licensed in a state not listed above), you should watch the programs below for CLE credit, and NOT the programs in the section above. If you have any questions, please email support@luminateplus.com.
EPISODE 3 | 60 MINUTES
The 3 Essentials: Networks, Relationships and Leadership
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Scott Westfahl, Professor, Harvard Law School
EPISODE 4 | 60 MINUTES
Strengthening the Legal Department's Role as a Strategic Business Partner
- Aarash Darroodi, General Counsel, Fender
- Deborah Farone, Strategic Marketing Management Consultant, Farone Advisors
- Victoria Reese, Global Practice Managing Partner, Heidrick & Struggles
Propel Your Profession
Stream every series to help you prepare for the future of legal.